Refund policy

Overview

At Veblen Store we are committed to ensuring the satisfaction of our clients. We specialise in providing an exclusive lifestyle. Given the unique nature of our products and services, please take note of our refund policy detailed below.

Refund Eligibility

  • Refunds are available only if the product received is significantly different from the description provided or arrives with defects not disclosed prior to purchase.
  • Condition of Items: Items must be returned in their original condition, with all tags attached and in their original packaging. Items that have been used, altered, or damaged by the customer are not eligible for a refund.

Non-Refundable Items

  • Custom Orders: Items that have been customised or personalised cannot be returned or refunded.
  • Limited Releases and Exclusive Items: Due to the exclusive nature of our products, items that are considered limited release or are exclusive launches are final sale and cannot be refunded.

Process for Refund

  • Contact Our Team: Before returning any item, please contact our customer service team at support@veblenstore.com for a preliminary assessment. Our team is also available to provide advice on sizing and fit prior to purchase to ensure your satisfaction.
  • Approval: Once your return is reviewed and approved, you will receive detailed instructions on how to proceed with the return.
  • Return Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.
  • Inspection: Upon receiving the returned item, it will undergo an inspection to confirm its condition matches what was described in the return request.
  • Refund Issuance: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.






Exchanges


At Veblen Store, all orders are considered final upon completion. Due to the exclusive and often limited availability of our collections, we do not offer exchanges for any items purchased. This policy ensures that we can maintain the exclusivity and high-quality standards of our products.


If you wish to purchase a different item, we recommend carefully reviewing the product details, size guides, and reaching out to our customer service for personalized advice before making your purchase. This approach helps ensure that you are fully satisfied with your selections.


Please note, while we do not facilitate exchanges, we are dedicated to providing comprehensive support and guidance to assist you in making informed decisions about your luxury fashion purchases.


Support and Assistance

For personalised size advice, detailed product inquiries, or assistance with the refund process, please message us directly on WhatsApp at +61 405 050 007. Our committed team member is ready to provide you with a prompt response, ensuring a seamless and satisfying shopping experience.

Leveraging WhatsApp allows us to offer real-time support and foster a closer relationship with you, our valued client. We understand the importance of detailed product knowledge and precise sizing advice in the luxury fashion market, and we are here to guide you every step of the way.